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You can also place an order without making an account which is called a Guest Checkout. However, setting up an account will allow you to order without having to enter your details every time you shop with us, making your shopping experience with CHERRY’S seamless and easier.

Registering with CHERRY is easy. You can create a unique account by going through the following steps:

  1. Click on the ‘Login’ sign
  2. Click on the ‘Sign Up’ tab found on the Customer Login screen.
  3. Fill in your personal particulars on the account creation page.
  4. Click on the ‘Sign Up’ tab for account creation.

Click on ‘Forgot Password’ available at the sign-in page. Enter your email address and click on ‘Submit’. A set of instructions will be sent to your registered email to re-set your password. After your credentials have been verified, you will be able to create a new password.

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. In case of a confirmed order, if you wish to change the delivery address, contact our customer service immediately. The requested change will be carried out in case the order is not processed.

Please sign in to ‘My Account’ to view your order history. Click on the order you wish to view to see the details. This facility is available to the registered customers only, not the guest checkout.


Once you have found the product you want, it’s time to place your order!

  1. Sign in to your online account
  2. When ordering through the product screen you can enter the quantity of products that you want in the quantity field and click ‘Add to Cart’.
  3. Clicking on the ‘Add to Cart’ button will take you to your Shopping Cart screen where you’ll see a list of the products you’ve selected, the price, quantity, subtotals and grand total.
  4. Once you’ve added all products into your shopping cart, click Proceed to checkout
  5. Enter billing and shipping information
  6. Provide payment information
  7. Review and submit your order
  8. Check the Sales Order Summary

After placing order if you haven’t receive any confirmation call from our customer representative, that means your order is on hold So in this situation kindly contact us 0345-2059360

Once your shopping cart has all the items that you wish to purchase, you’ll be asked to enter your billing and payment information.

  1. If you’ve signed in to your already established account, the billing information will already be entered into the billing information screen. If you haven’t signed in, you will be required to enter your Name and Address. Once you’re done entering the required information, put in payment information.
  2. Payment information section lets you select how you’d like to make your payment. For more information on the different types of payment options and their requirements visit the Payments section down below.
  3. The final step in completing your online shopping is to click on ‘Place Order’. Once you place your order, you’ll receive a Sales Order Summary containing your Order Number and confirmation.

A sales order summary acknowledges the order you placed. You should receive this order summary within one hour of placing your order. If you do not get your order summary within one hour, check your junk/spam folder. If you still haven’t received it, regardless, your order has been placed with CHERRYS. You should call our customer support number to confirm.

Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.

Once your order has been logged, you will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID, listing and price of the item(s) you have ordered and the expected delivery time. However, the order would be shipped only when payment verification is complete (in case of online payments) or telephonic verification of shipping address has been carried out (in case of Cash on Delivery).

You can visit the Order history to check your current order status as well as your previous order history. Check below for different kinds of statuses that can emerge throughout your shopping experience.

You can visit the Order history to check your current order status as well as your previous order history. Check below for different kinds of statuses that can emerge throughout your shopping experience.

  1. On placing of order while awaiting payment- Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
  2. On Payment confirmation: Payment Authorized, Order Processing: Authorization has been received from the payment gateway and your order is being processed.
  3. Order dispatched from warehouse: Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
  4. Order complete: Shipment received and transaction completed.
  5. Order Cancelled: The order was cancelled.

In registered account, your billing and shipping information will automatically be put in your order. Furthermore, in order history, you’ll have all the information regarding your previous orders and current order with their order statuses. However, in guest checkout, every time you place and order with CHERRY, you’ll have to put in your billing and shipping information. Furthermore, you won’t have access to your order status, you’ll have to call or email customer support to inquire about your order status.

You will receive two emails essentially in the order process. One on placing the order and one when your shipment is dispatched. Order ID is your unique order number which is given to you in the Sales Order Summary on placing your order. Tracking ID is sent to you when the order is dispatched.
P.S. Keep in mind, to track your order and its delivery status, you will use your Tracking ID to log on to TCS or DHL website, not the Order ID.

You can cancel your order before the item is shipped. We typically ship orders by 4 pm on the next working day after the order is placed.

Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed. We don’t accommodate any changes to the order. We suggest that the customer cancels the order within 24 hours of placing the order, and places a new order.


CHERRY provides free shipping for all the local orders. For international orders, real time carrier rates will be shown on the checkout page based on your location and the weight of your order.

Typically, we will indicate shipping charges separately as part of the order on the checkout page. The final payment amount charged will include shipping charges.

On dispatch, you will be provided a Tracking ID for your order through email and SMS. You can log on to TCS website, insert your tracking ID and track your order. OR on the website of provided name of delivery service provider.
Our delivery agents make minimum two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.
We will offer you a FULL REFUND or will make you another article as per your wish.
Cherrys will not be responsible in wrong/in-correct measurements confirmed while placing your order.
No worries at all. We are EXPERTS in Custom-Made Tailoring. Our customer service reps will be more than willing to help you in giving you the PERFECT FIT. For Custom-Made queries, simply contact us at
Yes, we do charge EXTRA as more fabric & effort is required: Shirts XL – Rs.250 extra per shirt XXL – Rs. 500 extra per shirt Shalwar Kameez XL – Rs.250 extra per shirt XXL – Rs. 500 extra per shirt Fabric will be charged as per requirement

There are 3 ways to measure:

Shirt Measurement Method – Measure Your Best Fitting Shirt
Body Measurement Method – Measure Your Body
Select From our Standard-Sized Shirts

Simply look at the following basic measurements:

Neck (in inches)
Chest (in inches)
Waist (in inches)
Sleeves(in inches)
You should choose the size that you feel is close the Size Chart that we have provided on our website product page. Please note that all types of Size Charts are available on our website. In case of any confusion, feel free to contact our Customer Service Reps at 0345-2059360 (Mon-Sat 11 AM to 8 PM)

BESPOKE is an English term for CUSTOM-MADE, meaning stitched to one’s body size or measurements. At CHERRYS we take pride in stitching the Perfect Fitting Bespoke Shirts , Shalwar Suits, 2 Piece Suits, Sherwani Waist Coats etc. Following is the total time it takes for an average order to be processed/stitched at our factory: Custom-Made Shirt: 7 – 10 working days Shalwar Kameez Suit: 7 – 10 working days Trouser Stitching – 8-12 working Days 2 Piece Suit 12 to 15 working days Wasit Coat 5 to 12 working days

Yes, we offer 7 day Return/Exchange policy to our customers if the following holds true:

Color bleeding on Fabric
Spots or holes on Fabric

Without Original Barcode
Custom-Made Orders (BESPOKE)

Unfortunately, you cannot OPEN the parcel on delivery. You can only OPEN the parcel once you handover the CASH to TCS riders.

Yes, we do offer International Shipping but it is NOT free. Standard courier charges have to borne by you as agreed during time of sale. Both Order Amount + Courier Charges will be paid in ADVANCE by YOU.


Following are the payment options available for your convenience:

  1. Cash On Delivery (for Pakistan orders only)
  2. EASY PAISA OR MOBI CASH (for Pakistan Orders only)
  3. Online payment (Bank Transfer, Westrn Union or Money Gram) detail will be provided after order confirmation
  4. Credit Card Or Debit Cards (this payment method will be available soon)

Yes. All payment information submitted by our customers is kept confidential. All Credit Card and Debit Card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information.

In case of a payment failure, make sure the Information passed on to payment gateway is accurate i.e. account details, billing address etc. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days.

You can pay through Cash on Delivery (COD) for transactions up to Rs. 50,000. Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD: This Method is only for readywear articles

  1. Place order as prescribed in ‘How to place an order’.
  2. In the Payment Information form, select ‘Cash on Delivery’
  3. On delivery of the product, you’ll be asked for the required amount in cash a receipt will be provided along with your purchase.

The COD service is available all over Pakistan. COD is not available internationally.

Delivery Worldwide

Click here for more info

New Store Opening

We’re now in DHA Karachi

Final Clearance Sale

Up to 25% off